This weekend, we discovered that Indiegogo actually broke their own refund policy when they refunded all the AH:Q backers.
When are contributions not eligible for a refund?
Contributions cannot be refunded by Indiegogo, if any of the following are true:
- The contribution funds have already been transferred to the campaign owner
- The campaign has ended [emphasis mine -VD]
- The perk associated with the contribution has been fulfilled (contribution is marked as fulfilled on Indiegogo by the campaigner)
The AH:Q campaign ended on September 26, 2018. On October 11, Indiegogo froze Arkhaven’s account and announced it was initiating a review process. Less than an hour later, but two weeks after the end of the campaign, Indiegogo sent ineligible refunds to all the AH:Q backers in violation of its own refund policy. It wasn’t until the next day, October 12, that Arkhaven was informed that Indiegogo “will be processing refunds for your campaign.”
UPDATE: It just keeps getting better. From the same Refund Policy page.
Please note, we are unable to cancel your campaign or issue mass refunds for any campaign that has raised funds.
C-can you feel that? Can you hear that? That sounds like… rubble. And it’s… it’s bouncing!