Job in SE Michigan

A member of the Dread Ilk is looking for a part-time worker in Michigan:

Small technology start-up, revenue-funded, doing SaaS mobile apps, needs a part time support person – three days per week  – to interact with customers on site in SE Michigan.  Needs to be able to do the following:

  •  Talk with customers on phone and email
  •  Understand what features our software does and does not have (We will show and demo the apps)
  •  Recognize a feature request from a customer and be able to report those up for prioritization
  •  Execute a checklist for launching a customer instance of our app (Very light project management)
  •  Talk with developers when you run into a problem; file tickets; confirm resolution thereof
  •  Keep track of common issues customers have and report them up for improvement/enhancement
  •  Will need to understand how a spreadsheet (Excel) works sufficiently to make and upload user lists/configurations
  •  Will need at least a theoretical understanding of a relational database and what a query is
  •  Have an understanding of mobile apps at least at the user level – use an iPhone or Android
  •  Some light graphics skill in Gimp/Photoshop a plus – e.g., be able to resize a logo, or create a splash page graphic from supplied customer branding assets

If you wish to be contacted about this job, send me an email with WOLVERINE in the subject.